 POLICIES SECTION
Change of Plans Should it be necessary for you to change your plans, we will endeavour to cater to your needs. One transfer of date without penalty will be accepted provided it is received no less than one week (7 days) prior to the scheduled course date.
In the unlikely event that a course does not have the minimum student numbers required, we happily transfer you to another course/date, or refund all money paid.
Payment / Cancellation & Refund Policy
In line with industry practice, all courses have to be fully prepaid one week prior to commencement of the course . Applications for cancellations and refunds must be made in writing. Our policy is:
More than 30 days' notice: Total refund of monies paid.
Seven to 29 days' notice: Refund minus $55.00 handling and administration fee on bar & waiter courses cancelled, $15 on all others.
Less than seven days' notice: A cancellation fee of $110.00 applies on bar & waiter courses cancelled, $25 on all others.
Less than 48 hours (2 days) notice: All fees paid are forfeited unless cancelled space can be re-sold.
No refunds after course has commenced.
Refund payments will be processed within one working week from receipt of the written request for cancellation and is subject to meeting the above conditions. No refunds will be given in cash.
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